Frequently Asked Questions❓ (FAQs)

1. How do I install the theme/plugin?

There are two ways to install:

Via WordPress Dashboard:

  1. Go to Appearance › Themes (for themes) or Plugins › Add New (for plugins).
  2. Click Upload and choose the ZIP file downloaded from Pluginthemes.pk.
  3. Click Install Now and then Activate.

Via FTP:

  1. Extract the ZIP file on your computer.
  2. Using FTP, upload the folder to:
    • /wp-content/themes/ for themes
    • /wp-content/plugins/ for plugins
  3. Activate it from the WordPress dashboard.

Tip: Always backup your site before installing a new theme/plugin.

2. Do I get automatic updates?

  • GPL Version: Automatic updates are not included. You must manually update the theme/plugin by downloading the latest version from Pluginthemes.pk.
  • Original Licensed Version: Automatic updates are available. Once purchased, you can enable updates via license activation in your dashboard.

Note: For GPL users, create an account on Pluginthemes.pk to receive manual updates for free whenever a new version is released.

3. How do I activate the license key?

  1. Go to [Menu] › License Activation in your WordPress dashboard.
  2. Enter the license key provided in your purchase email.
  3. Click Activate.
  • License activation is required for automatic updates and premium support.

4. How do I import demo content?

  1. Navigate to [Menu] › Demo Importer.
  2. Choose a demo layout that fits your needs.
  3. Click Import Demo and wait for the process to finish.

After importing, review all pages and settings to customize them for your site.

5. How do I customize colors, fonts, and layouts?

  • Go to Appearance › Customize for theme options.
  • Adjust settings such as:
    • Primary & secondary colors
    • Fonts and typography
    • Header and footer layout
    • Sidebar and widgets

For plugins with shortcodes or elements, refer to Settings › [Plugin Name] for detailed customization.

6. Why is my site layout broken after activating the theme?

  • Clear your browser cache and WordPress cache plugin cache.
  • Ensure required plugins are installed and activated (check the theme/plugin documentation for recommended plugins).
  • If using page builders, ensure pages are assigned the correct template.

7. How do I get support?

8. Can I use this theme/plugin on multiple websites?

  • GPL Version: You may use it on multiple sites, but updates must be handled manually.
  • Original License: You can use it according to the license terms (single site or multi-site, depending on your purchase).

9. What if I face plugin/theme conflicts?

  • Disable all other plugins and switch to a default WordPress theme temporarily to check if the issue persists.
  • Re-enable plugins one by one to identify conflicts.
  • Reach out to support with detailed information if the conflict persists.

10. How can I request new features?

  • Visit our Feature Request Form on Pluginthemes.pk or contact support.
  • Include the feature description and use case; our team reviews suggestions regularly for future updates.

11. Do I get a refund if I don’t like the theme/plugin?

  • Pluginthemes.pk offers refunds only under specific conditions, such as duplicate purchases or non-delivery of product.
  • Digital products cannot usually be refunded once downloaded. Refer to the Refund Policy page for complete details.